As any business person knows, no matter how hard you try, how nice you are, how generous you might be, you just can’t please everyone. Somehow, somewhere, someday, someone is going to take issue with something you did (or supposedly did). Right or wrong, they feel slighted and they want the world to know. In the day and age of social media, it’s pretty easy to tell the world, through a negative comment or two on a social network. It’s important that every business keep track of what is being said about it online, so any negative comments may be addressed quickly and fairly. All too often the person placing the comment is rushing to judgement and when things cool down a bit, may very well regret what was said. If the business person however reacts to the comment with their own temper, things will only escalate and in this case the customer or client almost always wins. The folks at digital giants have put together this infographic on how to manage negative social media comments that is simple common center and worth paying attention to.
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